Create a customer service training with 3 scenarios:
1. Handling a product return
2. Dealing with an angry customer  
3. Upselling additional services

Each scenario should have 4-5 decision points with 
realistic dialogue options and consequences.

The second scenario is too long. Condense it to 3 
decision points and make the customer's tone more 
frustrated from the start.

Create a 5-question quiz about workplace safety, focusing on:
- Fire evacuation procedures
- Proper lifting techniques
- Chemical handling
Include explanations for both correct and incorrect answers.

Make a safety quiz

This training is for new retail employees (18-25 years old) 
who may have no prior customer service experience. Use 
casual, friendly language and include relatable examples.

Present this as a timeline with:
- Year markers on the left
- Event descriptions on the right
- Images or icons for each major event
- A progress indicator showing current position

Before creating the full course, give me an outline of:
- Module titles
- Lesson topics within each module
- Estimated duration for each lesson

Let's start with Module 1, Lesson 1. Create the introduction 
and first interactive activity.

Here's an example of the tone I want:
"Great choice! Offering a refund shows the customer you 
value their satisfaction. This builds long-term loyalty."

Generate feedback in this encouraging, conversational style.